{"id":1743,"date":"2022-12-21T14:13:53","date_gmt":"2022-12-21T17:13:53","guid":{"rendered":"https:\/\/peers.com.br\/?post_type=case&#038;p=1743"},"modified":"2026-03-03T11:38:09","modified_gmt":"2026-03-03T14:38:09","slug":"modelo-de-atendimento","status":"publish","type":"case","link":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/","title":{"rendered":"Modelo de Atendimento"},"content":{"rendered":"","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false},"categories":[92],"tags":[218,233,232,127,231],"industry":[],"offering":[118],"class_list":["post-1743","case","type-case","status-publish","hentry","category-customer-experience","tag-business-case","tag-cx","tag-modelo-de-atendimento","tag-transformacao-digital","tag-varejo-farmaceutico","offering-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Modelo de Atendimento - Peers Consulting<\/title>\n<meta name=\"description\" content=\"Descubra como a implementa\u00e7\u00e3o de um novo modelo de atendimento, alinhado \u00e0 transforma\u00e7\u00e3o digital, pode impulsionar as vendas, melhorar a experi\u00eancia do cliente e otimizar processos no varejo. Conhe\u00e7a as principais a\u00e7\u00f5es e resultados deste case de sucesso.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modelo de Atendimento - Peers Consulting\" \/>\n<meta property=\"og:description\" content=\"Descubra como a implementa\u00e7\u00e3o de um novo modelo de atendimento, alinhado \u00e0 transforma\u00e7\u00e3o digital, pode impulsionar as vendas, melhorar a experi\u00eancia do cliente e otimizar processos no varejo. Conhe\u00e7a as principais a\u00e7\u00f5es e resultados deste case de sucesso.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/\" \/>\n<meta property=\"og:site_name\" content=\"Peers Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-03T14:38:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/case\\\/modelo-de-atendimento\\\/\",\"url\":\"https:\\\/\\\/peers.com.br\\\/en\\\/case\\\/modelo-de-atendimento\\\/\",\"name\":\"Modelo de Atendimento - Peers Consulting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/#website\"},\"datePublished\":\"2022-12-21T17:13:53+00:00\",\"dateModified\":\"2026-03-03T14:38:09+00:00\",\"description\":\"Descubra como a implementa\u00e7\u00e3o de um novo modelo de atendimento, alinhado \u00e0 transforma\u00e7\u00e3o digital, pode impulsionar as vendas, melhorar a experi\u00eancia do cliente e otimizar processos no varejo. Conhe\u00e7a as principais a\u00e7\u00f5es e resultados deste case de sucesso.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/case\\\/modelo-de-atendimento\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/peers.com.br\\\/en\\\/case\\\/modelo-de-atendimento\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/case\\\/modelo-de-atendimento\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/peers.com.br\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cases\",\"item\":\"https:\\\/\\\/peers.com.br\\\/en\\\/cases\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Modelo de Atendimento\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/peers.com.br\\\/en\\\/\",\"name\":\"Peers Consulting\",\"description\":\"A experi\u00eancia \u00e9 o que fica\",\"publisher\":{\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/peers.com.br\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/#organization\",\"name\":\"Peers Consulting\",\"url\":\"https:\\\/\\\/peers.com.br\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/peers.com.br\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/peers-green.svg\",\"contentUrl\":\"https:\\\/\\\/peers.com.br\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/peers-green.svg\",\"width\":135,\"height\":19,\"caption\":\"Peers Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/peers.com.br\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/peersbr\",\"https:\\\/\\\/www.instagram.com\\\/peers_br\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCHqAvVg4nhx9k-NAXw3mfLw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Modelo de Atendimento - Peers Consulting","description":"Descubra como a implementa\u00e7\u00e3o de um novo modelo de atendimento, alinhado \u00e0 transforma\u00e7\u00e3o digital, pode impulsionar as vendas, melhorar a experi\u00eancia do cliente e otimizar processos no varejo. Conhe\u00e7a as principais a\u00e7\u00f5es e resultados deste case de sucesso.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/","og_locale":"en_US","og_type":"article","og_title":"Modelo de Atendimento - Peers Consulting","og_description":"Descubra como a implementa\u00e7\u00e3o de um novo modelo de atendimento, alinhado \u00e0 transforma\u00e7\u00e3o digital, pode impulsionar as vendas, melhorar a experi\u00eancia do cliente e otimizar processos no varejo. Conhe\u00e7a as principais a\u00e7\u00f5es e resultados deste case de sucesso.","og_url":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/","og_site_name":"Peers Consulting","article_modified_time":"2026-03-03T14:38:09+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/","url":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/","name":"Modelo de Atendimento - Peers Consulting","isPartOf":{"@id":"https:\/\/peers.com.br\/en\/#website"},"datePublished":"2022-12-21T17:13:53+00:00","dateModified":"2026-03-03T14:38:09+00:00","description":"Descubra como a implementa\u00e7\u00e3o de um novo modelo de atendimento, alinhado \u00e0 transforma\u00e7\u00e3o digital, pode impulsionar as vendas, melhorar a experi\u00eancia do cliente e otimizar processos no varejo. Conhe\u00e7a as principais a\u00e7\u00f5es e resultados deste case de sucesso.","breadcrumb":{"@id":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/peers.com.br\/en\/case\/modelo-de-atendimento\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/peers.com.br\/en\/"},{"@type":"ListItem","position":2,"name":"Cases","item":"https:\/\/peers.com.br\/en\/cases\/"},{"@type":"ListItem","position":3,"name":"Modelo de Atendimento"}]},{"@type":"WebSite","@id":"https:\/\/peers.com.br\/en\/#website","url":"https:\/\/peers.com.br\/en\/","name":"Peers Consulting","description":"A experi\u00eancia \u00e9 o que fica","publisher":{"@id":"https:\/\/peers.com.br\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/peers.com.br\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/peers.com.br\/en\/#organization","name":"Peers Consulting","url":"https:\/\/peers.com.br\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/peers.com.br\/en\/#\/schema\/logo\/image\/","url":"https:\/\/peers.com.br\/wp-content\/uploads\/2022\/09\/peers-green.svg","contentUrl":"https:\/\/peers.com.br\/wp-content\/uploads\/2022\/09\/peers-green.svg","width":135,"height":19,"caption":"Peers Consulting"},"image":{"@id":"https:\/\/peers.com.br\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/peersbr","https:\/\/www.instagram.com\/peers_br\/","https:\/\/www.youtube.com\/channel\/UCHqAvVg4nhx9k-NAXw3mfLw"]}]}},"_links":{"self":[{"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/case\/1743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/types\/case"}],"version-history":[{"count":4,"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/case\/1743\/revisions"}],"predecessor-version":[{"id":29843,"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/case\/1743\/revisions\/29843"}],"wp:attachment":[{"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/media?parent=1743"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/categories?post=1743"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/tags?post=1743"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/industry?post=1743"},{"taxonomy":"offering","embeddable":true,"href":"https:\/\/peers.com.br\/en\/wp-json\/wp\/v2\/offering?post=1743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}